Frequently Answered Questions
Questions pop up every now and then when I speak with new clients. Here are some answers to commonly asked questions. If you have a specific question or need further information to help you with your research, please don’t hesitate to get in touch!
Why should I consider working with Elaine?
I made the conscious choice to be involved in virtual work, to improve and enhance my own work environment. This allows for flexibility, creativity, and entrepreneurship. I like working with interesting people, can choose my own hours, and create my own business model to support my lifestyle. I am focused and dedicated and nurture a positive outlook on work and life integration. What’s not to love about that? So are you working with interesting people, choosing your own hours, and creating your business model to support your lifestyle? If not, then we could be a good fit. Here are some more reasons why you need to outsource, and why should consider working with me specifically.
How can I trust a Virtual Assistant?
A good virtual assistant will provide access to referees and testimonials. They are transparent in their dealings and willing to answer any questions that you have. It’s impossible to know if a VA is a good fit initially. To accommodate this, I offer a short Skype meeting to ascertain client needs and develop a relationship.
I also provide a month’s trial to ensure we are a good fit. Simply look at the bottom of this page to see the testimonials from current and recent clients. Full texts are on the Testimonial Page.
What does a Virtual Assistant do?
A Virtual Assistant is a professional business owner who supports other businesses in a remote/virtual manner. They will work with more than one client and usually have a wide skill base or multiple skill-sets.
How will a VA help my business?
By taking tech or time-consuming tasks off your hands, a virtual assistant will save you time, money, and stress. Your own productivity will improve and you will benefit from their expertise – a good virtual assistant loves to share time management and productivity tips.
What is included in a VA Contract?
I give my contracts special attention to ensure fairness, integrity, and protection. Your contract will include:
- Agreed Package and Services provided
- Trial of one month for retainer packages
- Terms of Service / Terms of Agreement
- Payment terms
- Confidentiality and data protection
Will I have to share personal information?
Depending on the tasks required, you will need to share certain login information and passwords with your VA. There are facilities available to accommodate this virtually and securely.
Data protection laws protect your company data, professional, and personal information. I will require certain details about you and your business in order to conduct business in a professional manner and provide a valid contract.
How can I protect my IP and Content?
Any content created within the contract is protected and becomes your property. Any existing content is also protected under the contract / service agreement.
Ensure this is the case with any virtual assistant or service provider you work with. You will retain ownership over all content created during and after our working relationship.
What if I fold my business?
If you are having a cash flow problem, it’s best to be transparent about this as it directly affects my business too. A contract is normally 30 days binding and this will give you time to downgrade or fold (discontinue) your business.
What is an Online Business Manager?
An Online Business Manager (OBM) is a Manager who services a business in one of four areas: People, Project, Resources, Operations. They will be more involved with the direction and growth of the businesses they support.
Can I work with a VA from another country?
Absolutely. Your virtual assistant will abide by their country’s laws involving legal and data protection. Time zones can be advantageous for clients. Currently, I have clients based in Australia, UK, USA, France, Ireland, Portugal, Italy and Spain.
Is a Virtual Assistant like an employee?
Yes and No. In my case, I am a business owner just like you. I look after my own business costs and State responsibilities. I provide a contract for our work together. If you use terms like “working for me” and “CV” it might mean you are seeking an employee/contractor, and not a collaborator. This post explains 25 ways a VA is different to an employee (and 25 ways we save you money!)
What happens when I use all my hours?
If you are on a Retainer package and use up your hours before month end, you can easily buy extra hours to tide you over, subject to availability.
Can I change plans later?
Yes, of course. Your relationship with your VA should be fluid. I value integrity and communication in my business, and if a certain plan or package is not working for your business, we can change at any time, subject to contract (30 days notice.)
Do my unused hours roll over?
Monthly Retainer packages are designed such that you are guaranteed the hours that you purchase. They provide security for you as the client and allow me to properly delegate my time with my clients. Hours are not transferable but I have been known to be flexible!
How do I pay you?
All my services are billed/invoiced in Euros €. I accept payment by Bank transfer or International bank transfer (IBAN) for Euro transactions. I use Transferwise for international online payments.
Can I fire a Virtual Assistant?
You can only fire someone you hire (for example an employee or contractor.) A virtual assistant provides an agreed terms of service or an open-ended contract. Either way, you can terminate the contract at any time, and discontinue our working relationship. The agreed period will be stipulated in the contract (currently 30 days.)
Is it time for you to learn more about working with a VA?
I think Elaine's fantastic!
If you lack order, efficiency and technical know-how, and you want to take your business to the next level, Elaine is the springboard for you. She'll help you scale your content and your business, and you'll have fun along the way.
A great mix of friendly, approachable and professional!
Elaine really cares about the work she does and provides great feedback on what you are trying to do. She also gets a lot done in the time. I enjoy working with Elaine; she is able to keep me on track with what I need to do. I feel I can confidently work with her.
From start to finish Elaine is amazing!
I am a control freak so handing something over and not micromanaging is difficult for me but with Elaine, I am able to just send the info and leave her to it, and the results are always perfect. I know how difficult it is to find really good support and how bad experiences can put people off outsourcing, but not outsourcing prevents you from growing your business, so finding the right person is imperative and Elaine is that person.
Elaine just gets the job done!
Elaine came highly recommended. She is always on time, always proactive rather than reactive (I like that), and a lovely person too. She’s easy to work with, works to a minimal brief, and just gets the job done.
Elaine is a recipe for success!
Elaine came up with a social media strategy my business and walked me through all the different platforms. She set up lots of back office scheduling tools to make the whole process smooth and efficient. I was kept accountable and having Elaine on board helped me overcome the overwhelm and resistance to publishing.
Elaine really cares about doing the best for her clients.
Elaine gets really clear on a project so she can go ahead and do the required tasks. She gently chases me for an answer or input from me when she needs it. She listens carefully to my requirements. She takes initiative but also checks in to make sure I’m happy.
Elaine is responsive, creative, and thorough.
Elaine came highly recommended. She is responsive, creative, understands the briefs and delivers precisely to it. She questions and clarifies as needed. Elaine is a great person to work with. She is creative and very thorough. She makes sure she understands what is needed and delivers what she promises, on time.
I wish I could work with Elaine full-time!
When I spoke with Elaine, I was impressed with her knowledge and aptitude. She is organised, exceptionally capable, and knowledgeable about business and marketing. Elaine is truly exceptional at her job and she consistently goes over and above the call of duty to help me deliver results in a very short time.
Elaine’s questions and approach forced me to step up!
I was spending time and energy doing things for my business I didn't want to do and didn't feel like I was getting good value from my last VA. I work with Elaine because of her coaching background, and her no-bullsh*t approach. I have had things fixed and changed in my business I didn't know were an issue, and Elaine’s questions and approach have forced me to step up as a business owner and take my business more seriously.
Elaine is a great communicator and delivers!
I was overwhelmed when it came to funnels and how everything would integrate. I found Elaine helpful, clear and organised before we even began to work together. She is approachable and pro-active in her communications. Elaine will get down to the nitty-gritty of what you’re trying to achieve in your business and not make assumptions.
Elaine is very well organised and straight-forward.
Chaos is disappearing! I've tried planning my time for the past 4 years and failed miserably. Elaine is very well organised and is straight-forward. She tells me what to do, when and how, with great tools. She encourages me and I feel more self-confident. I am learning a lot AND achieving a lot too!
Elaine does an excellent job!
Recently Elaine worked with one of our clients to produce website content by interviewing, corresponding and writing SEO friendly content. She treated our client with respect and did an excellent job.
I encourage anyone looking for this service to avail of Elaine’s talents in this area.
Elaine is Awesome!!
She has worked with us in a number of different capacities over the last number of years and most recently as a virtual trainer delivering training in ‘Social Media for Business’ webinars for one of our largest clients. Elaine always goes above and beyond of what is expected of her and is a true professional in everything she does.